St Louis Mechanical Contractor’s Mission Statement
For Hoffmann Brothers Mechanical Contractors it is critical that every aspect of our work reflects the highest level of quality, safety, craftsmanship, and professionalism. We work hard, and we work smart, while always recognizing our client’s expectations. We uphold the high level of quality assurance during every project.
Ever since we opened in 1968, hundreds of heating and cooling companies have come and gone in the Metro St. Louis area. Hoffmann Brothers Mechanical Contractors has stood strong through the highs and lows and has grown to one of the largest HVAC Mechanical Services Contractors today. Our mission is to carry on this tradition of integrity and quality service that was started in 1968.
We will always strive to employ the best people and provide the most efficient, cost effective service and equipment, as well as offer the best warranties available to our customers.
Hoffmann Brothers Mechanical Contractors Guarantees
100% Money Back Guarantee: We guarantee that the equipment we install will perform as we have stated. If after proper adjustments are made, the system does not heat or cool within the specified temperature range within the first two years, we will remove the system and return 100% of your investment within the first 2 years of the installation.
Comfort Guarantee: We guarantee that the system(s) we have installed will heat or cool your business within three degrees of the temperature we have stated. If this temperature range is not achieved, we will perform a complete Analysis to determine the cause at no cost to you. Any adjustments to the comfort system will be performed at no cost to you. Any adjustments to the business, such as repairing air leaks, will be done at the business owners expense.
“No Lemon” Guarantee: If the compressor in your air conditioner should fail twice within the first five years, we will install a new outside unit. If the heat exchanger in your furnace should fail twice in the first ten years, we will install a new furnace.
$500 No Frustration Guarantee: If your furnace or air conditioner fails to heat or cool your business during the first year, we will fix it for FREE and if we do not respond within 24 hours, we will write you a check for $500 for your frustration and aggravation.
Property Protection Guarantee: All property such as lawns, shrubbery, carpeting, floors, walls, furniture and door frames are protected. Property damaged by Hoffmann Brothers will be repaired or replaced by a professional at no charge to you. Protective show covers and hall runners will be used on all work and traffic areas.
Peace of Mind Total Service Guarantee: Compare our Total Service Guarantee with any other and you’ll find a major difference with our generous warranty coverage. In order to maintain these service Guarantees and warranties, each customer must maintain at Commercial Preventative Maintenance Program with Hoffmann Brothers Mechanical Contractors.
Hoffmann Brothers Code of Ethics include:
- We conduct random drug-testing of every employee on an ongoing basis
- We do complete background checks on all field employees as the law permits
- We offer a 100% satisfaction guarantee
- We maintain the highest degree of customer service
- We agree to conduct business in a legal and ethical manner at all times
- We must properly train all technicians & sales people before sending them into your home.
- We agree to provide our customers with the best quality, service, materials, labor, expertise, & craftsmanship.
- We agree to always adhere to all laws, regulations, and ordinances that govern our service area
- We practice proper financial & accounting procedures in accordance with all local, state, & federal laws